Are you a great listener with a genuine desire to help others? Join a leading financial services provider and make a real difference to customers navigating some of life''s toughest moments, including illness, redundancy and bereavement.Job Title: Customer Service Coordinator - Financial Services Location: Morley - Hybrid (2 days office/3 days home after training) Salary: 26,500 + up to 7.5% bonusThis is not a typical call centre role - every conversation matters. You will be trusted to make fair, empathetic decisions while working in line with industry standards, providing reassurance and support when customers need it most. The role offers a supportive and collaborative team environment, hybrid working after training, a competitive salary with bonus potential, 26 days'' holiday plus bank holidays, a double-matched pension scheme and access to on-site gym, parking, free meals and wellbeing support.Responsibilities include but are not limited to:Handling sensitive inbound and outbound customer calls with professionalism and empathyMaking fair, considered decisions in line with FCA guidelinesProviding accurate guidance and support to customers during challenging circumstancesMaintaining clear and accurate records of all customer interactionsIdentifying and escalating any issues or inconsistencies appropriatelyCollaborating with colleagues to share knowledge and improve service deliverySupporting continuous improvement of processes and customer experienceWhat we are looking for