Job Advertisement: IT Support Analyst (1st Line Support)Location: London, NW6 (On-Site) Contract Type: Permanent, Full-Time Salary: 25,000 Hours: 8 AM - 5 PMAre you passionate about technology and helping others? Join our dynamic IT team as an IT Support Analyst (1st Line Support)! This is an exciting opportunity to provide top-notch technical support in a professional corporate environment. You''ll be the go-to person for our internal users, ensuring they have the tools they need to succeed.Role Summary:As an IT Support Analyst, you will be the primary point of contact for IT incidents and service requests. You''ll provide 1st line support, troubleshooting a range of issues, and ensuring smooth operations across our Microsoft-centric technology stack. Plus, you''ll get a chance to grow your skills with exposure to selected 2nd-line activities!Key Responsibilities:Deliver friendly and efficient 1st line technical support to end users, both face-to-face and remotely.Log, manage, and resolve incidents and service requests using the Halo ticketing system.Troubleshoot issues related to:Windows 11 devicesMicrosoft 365, including ExchangeActive Directory user administrationLaptops, desktops, and peripheral hardwareEscalate unresolved issues to senior IT team members when necessary.Support meeting rooms, AV equipment, and office printers.Assist with user onboarding and offboarding activities.Maintain accurate ticket notes and basic technical documentation.Essential Skills and Experi