Job Title: Customer Support AdministratorLocation: Princes RisboroughContract Details: Full time, PermanentHours: Monday - Friday, 8:30am - 5pm (1 hour for lunch)Hybrid working model: Work from home every Friday, with an additional remote day available after successful completion of the probation periodSalary: 31,250 per annumBenefits and Perks:25 days of annual leave plus bank holidaysPension scheme with a 5% employee and 7% employer contributionWork from home every Friday3 paid volunteering days annuallyFree parking and electric vehicle chargingBrand new premises featuring top-of-the-range productsOpportunity to enhance your skills through comprehensive in-house training and developmentResponsibilities:Handle customer enquiries via phone and email with professionalism and careProcess customer orders and monitor stock availabilityManage core customer data and maintain accurate recordsReview plans and update order changes for effective planningResolve depot errors and ensure accurate reportingBalance customer orders across depots for optimal fulfilmentAddress customer complaints and provide swift resolutionsMaintain and issue internal reports on a weekly and monthly basisBook transport as required and support daily administrative dutiesSkills:Experience in the food or fresh produce industry or retail sector is beneficialCustomer service experience is essentialProficiency in Microsoft Office (Outlook, Word, Excel including VLOOKUP functions and Pivot Tables)Strong relationship