About the Company We''re working with an established and growing IT Managed Services Provider (MSP) that delivers IT infrastructure, cloud, networking and telecommunications solutions to businesses across the UK. With a strong customer base and continued investment in its technical capabilities, the business is looking to recruit a 2nd Line IT Support Engineer to join its expanding technical team. This is a great opportunity for someone with solid IT support experience who enjoys troubleshooting, working with a variety of technologies and developing their technical skills within a supportive MSP environment. The Role As a 2nd Line IT Support Engineer, you''ll provide technical support to a range of business customers, resolving escalated issues and helping maintain their IT infrastructure. You''ll work across Microsoft technologies, networking, virtualisation, cloud services and telephony, gaining exposure to a broad range of customer environments. Key Responsibilities: Provide 2nd Line technical support to customers, resolving hardware, software, networking and infrastructure issues. Troubleshoot and administer Microsoft 365, Exchange Online, SharePoint, Teams and OneDrive. Support Active Directory, Microsoft Entra ID and Microsoft Intune environments. Troubleshoot Windows Server, user permissions, Group Policy and associated infrastructure. Diagnose networking issues involving firewalls, VPNs, Wi-Fi, switches and internet connectivity. Support virtualisation platforms ..... full job details .....