About the Opportunity We''re working with an established and growing Managed Services Provider (MSP) in the West Midlands that''s looking to recruit an experienced 3rd Line Service Desk and Project Engineer to join its technical team. This is a senior, hands-on position offering a great balance between complex technical support and infrastructure project delivery. The role will be split approximately 50/50 between 3rd line escalations and project work, giving you the opportunity to tackle challenging technical issues while taking ownership of infrastructure and cloud projects from initial scoping through to completion. You''ll also play an important role in mentoring 2nd line engineers, sharing technical knowledge and helping develop the wider team. The business supports a diverse range of clients across the UK and continues to grow, offering exposure to varied technical environments and opportunities to influence how services are delivered. Key Responsibilities 3rd Line Support and Escalations Act as the technical escalation point for 2nd line engineers, resolving complex and high-priority incidents. Investigate recurring technical issues, carry out root cause analysis and implement permanent solutions. Plan and implement infrastructure changes in line with change control procedures. Provide additional service desk support when required. Microsoft 365, Entra ID and Intune Design and implement Conditional Access, MFA and Microsoft Defender policies. Manage Microsoft 365 ..... full job details .....