Customer Support Representative - 26k - Bedford Platform Recruitment have partnered with a mechanical manufactuer who are looking to recruit a proactive Customer Support Representative to join their team. This role is key to delivering excellent customer service and ensuring smooth operational processes, including order entry and forecast management. Key Responsibilities: Act as the first point of contact for customer enquiries Process customer orders and forecasts in SAP Provide regular updates on order status and resolve customer issues Support monthly forecasting reviews and maintain customer forecast data Create internal purchase orders for drop shipments Key Skills and Experience: Strong communication skills Excellent attention to detail and organisational skills Good working knowledge of Microsoft Office, especially Excel Experience in customer service and working cross-functionally If you feel like you have the right skills and experience for this role, then please apply with a copy of your updated CV.