About the Role: One of my govermant clients is seeking a dedicated Customer Service Officer to join our frontline services team. This is a great opportunity to work within a dynamic and public-facing role, ensuring high levels of customer satisfaction and service delivery. Key Responsibilities: Responding to enquiries from residents via phone, email, and in person. Logging and updating information on internal systems accurately. Providing clear, helpful, and timely advice on a range of council services. Escalating complex queries to appropriate departments. Working closely with internal teams to resolve customer issues efficiently. About You: Proven experience in a customer service or contact centre environment. Strong communication and interpersonal skills. Ability to work independently and manage a high-volume workload. Familiarity with public sector or local government processes is an advantage. Proficient in MS Office and customer management systems. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.