Overview

QuantHub is seeking a driven Customer Success Manager to join our growing team and help expand our presence in the fast-changing EdTech and digital transformation landscape, specifically within Higher Education. This mid-level role is designed for ambitious individuals eager to build a career in customer success. As an integral part of our CS organization, you’ll work closely with senior leaders, gaining hands-on experience in customer health measurement, surprise and delight, and relationship management, while directly contributing to revenue growth.QuantHub is an AI-powered learning and assessment platform that delivers high-speed, high-quality curriculum across critical workforce skill areas such as data fluency, artificial intelligence (AI), marketing, business analytics, and cybersecurity. Since 2018, we’ve been recognized for our adaptive learning approach, micro-credentialing capabilities, and commitment to workforce development, serving corporate, government, and educational organizations worldwide.

Responsibilities

Instructor Relationship Building

Regular check-ins during active semesters

Post-semester success reviews and feedback collection

Multi-semester instructor retention and satisfaction management

Proactive support for course preparation and execution

University Expansion and Growth

Campus relationship development with department heads

Identification of new instructor prospects within existing universities

Cross-departmental expansion (business, statistics, analytics programs)

Academic calendar alignment and semester planning

Events and Community Building

On-campus visits and department presentations

Instructor networking events and best practice sessions

Academic conference presence and relationship building

Customer advocacy and reference program management

Strategic Account Development

Multi-course instructor portfolio management

Department-level relationship building and expansion planning

University partnership development and maintenance

Success story documentation and case study development

Success Metrics Focus Areas

Multi-Semester Retention: Building lasting relationships with instructors across semesters

Department Expansion: Growing QuantHub usage within existing university accounts

Instructor Satisfaction: Maintaining strong relationships and positive feedback

New Instructor Acquisition: Expanding reach within existing university partnerships

Event Engagement: Building community and maintaining instructor connections

Required Qualifications

Bachelor''s degree in Business, Education, or related field

3+ years customer success or account management experience

Strong presentation and relationship-building skills

Experience with CRM systems and account planning

Willingness to travel for on-campus visits (25-30%)

Preferred

Higher education or EdTech industry experience

Understanding of academic calendars and university operations

Event planning and marketing experience

Previous territory management experience

Why Join QuantHub?

Join a fast-paced, innovative environment with benefits designed to support your well-being and professional growth:

Health, dental, and vision insurance.

Simple IRA plan with employer matching.

Generous paid time off and holidays.

Remote work environment with periodic team retreats.

Paid gym memberships to support your health and wellness.

Opportunities to grow within a leading tech startup.

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