Overview

At ITG, we empower marketing and creative teams at leading brands to enhance their creative production processes and execute marketing campaigns more efficiently. Our innovative platform allows clients to streamline workflows, automate production with templates and AI, and launch engaging campaigns rapidly. Our mission is to transform how creative assets are produced and utilised. We believe that while creativity requires time, the means to produce creative work should not hinder innovation. We are passionate about using technology to enhance creativity. Our customer-centric approach is driven by our organisational values: we embrace risks, welcome change, and prioritize trust.Your Role

As a Customer Success Manager, you\''ll play a vital role in ensuring customer satisfaction and retention. You\''ll manage account planning and deepen customer relationships, aiming for upsell opportunities by unlocking value through comprehensive utilisation of our platform. You\''ll collaborate with Account Directors, Sales teams, and Product teams to achieve these goals.Responsibilities

Understand the client\''s needs, objectives, and challenges thoroughly.Enhance client adoption and engagement to foster loyalty.Develop and execute account plans.Build and maintain strategic relationships with key stakeholders.Provide guidance to clients in their day-to-day operations.Deliver platform training and onboarding, including change management processes.Communicate client requests for features and improvements to Product Owners.Identify opportunities for growth and engage with the broader account team.What We Value

Entrepreneurial spiritProactive opportunity recognitionOwnership mentalityImpact-driven focusAmbition and driveMonthly Employee Awards - Employee of the Month programme with £250 bonusRaising money for charity including a paid Volunteer DayReferral scheme - £1,500 for a successful referralWellbeing Programme - regular Wellbeing Workshops and Wellbeing ChampionsEnhanced Family Friendly LeaveWe Value Diversity – we champion and welcome diversity in our workforce and ensure equal and fair treatmentWe are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we\''re always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.Benefits

25 days\'' holiday + bank holidays - we understand the importance of you getting some down time.Annual Wellbeing Day - an additional day on us to look after your physical and mental wellbeing.Pension Scheme - helping you save towards your retirement.Corporate Medical Cash Plan - claim back the cost of your medical treatments.Smart Working Options - spend up to 40% of your working week from home.Savings through our online community platform with discounts on brands and experiences.

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