Commercial and Operations Manager Cleckheaton, West Yorkshire (onsite) £45,000 - £55,000 per annum, depending on experience Full-time, Permanent We are looking for an experienced Commercial and Operations Manager on behalf of a growing, award-winning business operating within a technical B2B environment. This is a senior leadership opportunity where you will play a pivotal role in connecting commercial success with operational delivery, ensuring customers receive an exceptional experience from initial enquiry through to delivery.THE ROLE As Head of Commercial and Operations Manager, this role leads the end-to-end commercial operations function, ensuring customer orders move efficiently from quotation through to delivery. Covering sales order processing, account management and customer service, the focus is on aligning operational delivery with commercial objectives. Acting as the link between strategy and execution, the role drives process improvement, strengthens cross-functional collaboration and ensures systems and workflows support growth, efficiency and profitability.Key responsibilitiesLead the full B2B sales order process, ensuring accuracy, efficiency and strong margin controlDrive customer satisfaction, retention and growth through high service standardsOversee operational workflows, identifying bottlenecks and implementing improvementsDevelop and optimise CRM and ERP systems to enhance performance and reportingAnalyse commercial data using Excel and KPI dashboards t