Location:

Z Hotel, LondonPosition:

Full-timeShift Patterns:

Days, 8.5-hour shifts, 5 on 2 off patternWhy Join Us?At Z Hotels, we deliver a unique compact luxury experience in some of the most sought-after city centre locations across the UK. With fourteen hotels already open and our fifteenth on the way, were growing fastand we want you to grow with us.We pride ourselves on putting people first, from the guests we welcome to the amazing team that makes it all happen. Join us and enjoy a warm, collaborative atmosphere, great benefits, and genuine opportunities for progression.Weve even been named one of The Caterers Top 30 Places to Work in Hospitalityso you know youll be in good hands.What Were Looking ForWere on the lookout for a Guest Service Assistant whos friendly, professional, and thrives in a fast-paced, team-oriented environment. Youll love hospitality, have a can-do attitude, and be focused on creating memorable experiences for our guests.This is a hands-on, varied role that blends front desk duties with café serviceideal for someone who enjoys keeping busy and making people smile throughout the day.Key Responsibilities:Reception Duties :Greet guests with warmth and efficiency during check-ins and check-outsManage reservations, calls, and emails with a professional and courteous approachEnsure guest data confidentiality and assist with any queries or issuesCafé Duties:Maintain café presentation and deliver exceptional service during breakfast, lunch, and snack timesSupport smooth service by preparing beverages, clearing tables, and helping guestsGeneral Duties :Address guest requests promptly, liaise with housekeeping and maintenance when neededUphold high standards of cleanliness, health, and safetyBe willing to occasionally support the night team if neededWhy Youll Love It Here:Competitive salary and benefits package5.6 weeks of holiday plus loyalty-based bonusesExtra paid day off on your birthdayLife insurance coverageFun social events and wellbeing activitiesDiscounts on rooms, food, and moreCareer development with mentoring and trainingMeals provided during your shiftLong-service rewardsBirthday and festive giftsEarly PaySalary ExtraRelocation support considered for the right candidateReady to Join the Z Family?If you''re an enthusiastic Guest Service Assistant ready to deliver standout service and grow your hospitality career in the heart of London, wed love to hear from you.Apply now

and take the next step with Z Hotels in one of the most exciting cities in the world.

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