IT Director, CLM and CRM Engineering Lead Location: London Contract: Permanent Seniority: Director / Head of Engineering Industry: Financial Services (Wealth / Advisory) About the Role We are seeking an experienced IT Director - CLM and CRM Engineering Lead to own and evolve our end?to?end Client Lifecycle Management (CLM) and CRM platform. This role is central to transforming how we attract, onboard, serve and understand clients-through modern, scalable technology and a unified data and workflow architecture. You will lead multi?disciplinary engineering, data and integration teams, shaping a platform built on technologies such as Salesforce, Xplan, Snowflake, MuleSoft, Fivetran, and AWS. This is a rare opportunity to define technical direction, drive architecture simplification, and deliver the future state of our client lifecycle experience. Key Responsibilities In this senior leadership role, you will: Platform Strategy and Technical DirectionDefine the technical roadmap for the entire client lifecycle platform from leads and onboarding to servicing and reporting.Champion a unified, scalable architecture and modern engineering standards. Engineering LeadershipLead and grow an internal platform engineering team spanning CRM development, integrations, data engineering and DevOps.Build capability, strengthen standards, and reduce reliance on external partners. Architecture, Integration and DataDrive simplification of CLM systems and data flows across the organisation.Establis