Technical Support (Escalations) - German andamp; English Speaking - Graduate/Early Careers opportunity PermanentHybrid - 3 days a week onsite in London (City) 2 days remote The RoleWorking with one of our clients, a huge player in the technology and mapping sector, you will you will be working in an established team. You will be part of a project that ensures product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA''s.We do not require candidates to have prior experience in this specific role, as comprehensive training will be provided. However, it is essential that you speak/read/write fluent German and English. It would be useful if you have any customer service or 1st line technical support experience, but this is not necessary as you will be provided with extensive training for the role. Skills and Experience: Fluent in German and English (ideally A2/B1 certified) Ability to carry out online research, comfortable using a variety of online sources in German and English. Keen attention to detail. Adaptable and able to learn new projects and processes Good judgement and decision making capability Some technical support or other problem solving experience preferred, not necessary Customer service background, but not necessary. Job Responsibilities Should be Strong in German andamp; English Grammar: Articulation, Sentence structure - Should be able to Read, write provided text in recommend