Operational And Technical Support Assistant Location: Civic Centre, SM4 5DX Start Date: ASAP Contract Duration: 9+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 15.26 per hour Job Ref: (phone number removed) Responsibilities Learn and perform the role by instruction and guidance to a high standard. Open, distribute, and record incoming post, including downloading digital work from portals and divisional mailboxes. Provide accurate information and advice to stakeholders, recording details on IT systems and making appointments as required. Process applications and requests for services such as Noise and Pollution, Food and Safety, pest control, and various licenses in accordance with procedures and timescales. Ensure fee payments and refunds are correct and processed according to financial management procedures, maintaining accurate records. Perform administrative duties related to the preparation and service of statutory notices. Prepare and issue letters, notices, and licenses as required. Maintain accurate and up-to-date records in both electronic and hard copy formats, adhering to GDPR and Data Protection Regulations. Collect information and collate statistics for process improvement and performance evaluation of the RSP. Handle a wide range of service requests and enquiries from internal and external sources. Attend and contribute to meetings and training sessions as required. Carry out other duties appropriate to the grading of the post as needed