Call Centre Customer Service Team Supervisor Location: Newcastle (Cobalt Business Park) Rate: £21 - £22 per hour (Inside IR35 - via umbrella) Contract Length: 3-6 months, with the opportunity to transition into a permanent role We are currently recruiting a Customer Service Supervisor to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do. You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care. Supervising a TEAM of 10 Customer Service representatives. Working Hours Shifts between 8am and 10pm, Monday to Sunday Operates on a 6-8 week shift rotation, providing plenty of notice to help you plan Includes some evening and weekend shifts, fairly shared across the team Responsibilities of the Customer Service Team Supervisor Manage the day-to-day performance and development of a team of approximately ten colleagues, providing clear direction, support, and leadership. Lead, motivate, and encourage colleagues through open and honest communication, creating a positive and engaged team environment. Monitor and review individual and team performance against business objectives, identifying trends and areas for improvement. Coach and develop colleagues thr