Customer Success Manager - UK

For us to succeed in digitising the hair and beauty industry, we have a highly driven Customer Success team ready to drive high engagement and performance with our salon partner base specifically during their early months at Treatwell, and more widely during the rest of their partnership with us.We’re ambitious and have big growth plans in store for our UK market. With this in mind, we need to support our new partners in being successful, ensuring their onboarding experience is seamless, and delivering an excellent customer experience once they have completed their onboarding.Responsibilities

Onboard new salon partners and support them with any queries necessary to activate them on our marketplaceEducate and coach salon owners and their teams on how to digitise their business, utilising the tools we provide themUnderstand our partner''s needs and identify the most effective training tools to create sticky engagement, making sure our Salons understand the full benefit of adopting our technologyIdentify specific needs and pain points to eliminate the risk of unsuccessful partners, setting them up for successClosely collaborate with Inside Sales and Field Sales to ensure new deals go live promptly and smoothlySupport existing partners that have completed their onboarding process with their queries, specifically working with our CX team on more complex cases or supporting the Retention team with recently retained partnersA product expert - being able to confidently educate our salon partners on the best ways to use the software and generate revenue from our SaaS enabled marketplaceAbout You

Patient and able to adapt your style to match the needs of our partnersPersuasive and resilient, you’ll advocate the benefits of the online world, and find the best tools to create excitement and commitment in our partnersYou are comfortable with ambiguity, and like to deep dive into processes to find opportunities to improve ways of workingYou are able to translate partner''s feedback into internal requests to improve our product and value propositionStrong communicator, able to build rapport with both partner and colleaguesA team player, motivated by the success of the team as well as your individual performanceObjective driven, with a proven track record of exceeding targetsProblem solver with a proven commitment to seeing things through and achieving long-term results, demonstrated by longevity and success in previous rolesAbout Treatwell

Hi, we’re Treatwell. Nice to meet you.We’re a team of 700 passionate and brilliantly talented people across Europe. We’re the industry’s smartest salon management software, all connected to Europe’s leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.But we’re not done yet. We’re on an exciting journey to digitally revolutionise the hair and beauty community.If this excites you, we might just have the role for you.We’ll treat you to:

28-days holiday, plus bank holidaysMonthly £40 Treatwell vouchers so you can treat yourself tooMental health support through our partnership with PlummBenefits platform offering cycle to work scheme, high street discounts and other perksGrowth funds for you to develop and grow with your teamA beneficial pension scheme and enhanced parental pay and leave policyEqual Opportunity

Treatwell is an ‘Open to All’ employer and warmly welcomes every body to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.

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