Role: Contact Centre Advisor Location: Shoreham-by-Sea Hours: Full-time, Monday to Friday Pay: 25,000 per annumAn excellent opportunity has arisen for a Contact Centre Advisor to join one of our longstanding clients, a well-established organisation based in Shoreham-by-Sea.This is a customer-facing role within a busy service team, focused on delivering a high standard of support, resolving queries efficiently, and ensuring an excellent overall customer experience.Benefits:Birthday leave and increasing annual leave with length of serviceEmployee Assistance Programme with free mental health supportFree eye care with SpecsaversCycle to Work scheme and subsidised gym membership (location dependent)Interest-free travel loan and save-as-you-earn scheme (post-probation)Retail discounts and employee recognition schemesPaid volunteering day and regular social events The Requirements:Proven experience delivering high-quality customer serviceExcellent telephone manner and written communication skillsStrong problem-solving and organisational skillsAbility to multitask and work to targetsConfident using CRM systems and Microsoft OfficeAbility to work independently and as part of a team The Role:Managing incoming customer calls and email enquiriesInvestigating and resolving customer queries and complaintsRetaining customers by managing service-related conversationsRecording and tracking customer interactions on CRM systemsEnsuring compliance with company and industry guidelinesKeeping up t