Location Swansea About the job Job summary Are you a collaborative and confident leader who can bring people together to achieve shared goals? Do you thrive in a fast-paced environment where no two days are the same? If you enjoy variety, problem-solving and working with people from across the organisation, this could be the role for you. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King''s birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it''s like working at DVLA - Driver and Vehicle Licensing Agency - Civil Service Careers Job description IT service managers are responsible for managing the service delivery of information and communications technology (ICT) services, working with teams from IT service operations. An IT Service Manager is responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. The role supports the Senior Service Manager in providing effective management for a portfolio of services, being a point of contact for their specific services, including addressing service-related issues, assessing and sponsoring changes. ..... full job details .....