Planning Administrator - Customer Service Support
Planning Administrator / Customer Service Coordinator Temporary to Start in November 2026 until January 2027Barnsley, S,500 equivalent Temporary Full-time 100% office-basedAre you an organised, customer-focused Administrator who enjoys coordinating diaries, speaking with customers and keeping busy schedules running smoothly?We are recruiting for a Planning Administrator / Customer Service Coordinator to join a busy team in Barnsley on a temporary basis. This is an immediate requirement due to a peak in workload, starting in mid-November and continuing into the New Year.This would suit someone with strong customer service and administration experience who is confident managing appointments, handling calls and coordinating engineer diaries.The roleWorking closely with the Planning Team, your responsibilities will include:Managing and coordinating engineers'' diariesContacting customers to arrange engineer installation appointmentsMaking outbound calls to book and confirm appointmentsHandling incoming customer calls and queriesProviding customers with clear information regarding engineer visits and appointmentsUpdating and scheduling appointments using the SIMPRO systemSupporting the wider Planning Team with administrationEnsuring appointments and customer information are recorded accuratelyRescheduling appointments and responding to changes where requiredDelivering a professional and positive customer experienceWhat we''re looking forStrong customer service and administration ..... full job details .....
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