IT Support and Operations Officer 12-month fixed-term contract Enjoy solving IT problems, supporting colleagues and keeping a workplace running smoothly? We re looking for an IT Support and Operations Officer to provide practical technical support and coordinate office facilities and services. You ll be the first point of contact for everyday IT queries, working closely with an external IT provider to resolve issues and support improvements. You ll also help ensure the office is safe, well maintained and equipped for colleagues and visitors. IT support responsibilities Troubleshooting everyday issues with laptops, printers, peripherals, software and video conferencing. Supporting colleagues with Microsoft 365, including Word, Excel, Teams and SharePoint. Coordinating support requests with the external IT provider, escalating complex issues and following them through to resolution. Preparing laptops and coordinating accounts, access and IT inductions for new starters, alongside equipment returns and account closures for leavers. Supporting hardware and software rollouts and maintaining accurate equipment records. Creating user guides, delivering practical training and promoting cyber security awareness. Identifying opportunities to improve processes and make better use of technology. Facilities and operations responsibilities Coordinating day-to-day office services, meeting rooms and workstations to maintain an organised and welcoming environment. Liaising with building ..... full job details .....