Professional Standards Officer Do you have experience in both complaint investigations and casework management, with a commitment to upholding professional standards? Have you gained this experience, working for a professional body or regulator? If so, this opportunity could provide the ideal next step in your career. Our client is a global professional membership body and cultural organisation, driving excellence in architecture. For nearly 200 years, they have supported architects and championed better buildings, stronger communities, and a more sustainable world. With a collaborative and inclusive culture at its core, it is a place where people can thrive, grow, and make a meaningful impact. This is an excellent opportunity to play a key role in maintaining trust, fairness, and professionalism across the architectural community. The role The Professional Standards Team comprises of a Director, Manager, and two officers. Each team member manages a case load. As Professional Standards Officer, you will support the effective delivery of the professional standards function, working at the heart of its conduct, complaints, and dispute resolution processes. Supervised and mentored by a manager, you will manage the end-to-end enquiry and casework workflow, ensuring that all matters are handled efficiently, fairly, and in line with the Codes and procedures. Acting as a key liaison between members, complainants, and panel teams, you will also coordinate appraisals, hearing