Customer Service Agent - Temporary ContractLocation: NottinghamContract Length: 10 weeks Start Date: Monday 2nd February 2026 End Date: Sunday 12th April 2026About the RoleAs a Customer Service Agent, you''ll deliver exceptional reactive and proactive support through our Live Chat function, using the ''Sales through Service'' ethos. Reporting to the Customer Service Team Manager, you''ll be part of a dynamic team focused on providing award-winning service and optimising customer value.Key DetailsShifts:4 on/3 off or 5 on/2 off (TBC)Includes weekendsCombination of early starts (8am) and late finishes (10pm) - exact schedule TBCWeekly Hours: 37.5 hoursWhat You''ll DoDeliver outstanding service across all contact channels while maintaining service levels.Maximise customer conversion and retention opportunities using marketing initiatives and ''Sales through Service''.Stay up-to-date with all marketing initiatives and support processes.Communicate openly within the team and escalate issues impacting customer experience.Resolve customer queries on first contact, considering commercial value.Perform additional duties as required.What We''re Looking ForPrevious Contact Centre or Customer Service experience (advantageous)Fluent English (written and spoken)Positive attitude and strong work ethicFlexible approach to shifts and schedulesAbility to work independently and as part of a teamConfidence in customer interactions and multitaskingCommitment to delivering quality service and goin