Role Overview: The Talent Set are delighted to partner with our client on a fantastic Senior Retention Officer (IG) role. This position is vital in developing and delivering supporter retention programmes, creating compelling multi-channel communications to foster long-term engagement and maximise supporter lifetime value. Key Responsibilities: Lead the design and implementation of supporter retention and development campaigns across multiple channels, ensuring objectives are met within budget and deadlines. Collaborate with internal teams and external suppliers to develop creative materials, managing projects from brief through to delivery. Analyse campaign performance, providing insights and optimisation recommendations to enhance supporter engagement and retention. Manage supporter data, ensuring records are accurate and compliant with data protection regulations. Monitor and control campaign budgets, contributing to forecasting and reforecasting processes. Develop and refine supporter journeys to deliver relevant, timely communications at each stage of the supporter lifecycle. Foster relationships with internal teams, supporters, volunteers, and external agencies to ensure campaign success. Support the team during supporter queries and provide excellent stewardship, including recognising and thanking donors, including high-value supporters. Stay informed on relevant legislation and regulations affecting fundraising activities. Person Specification: Proven experience ..... full job details .....