Customer Service Advisor/Claims HandlerRed Recruitment is recruiting a Customer Service Advisor/Claims Handler for our client based in Weston Super MareThis role is perfect for a proven people leader who thrives on driving results and shaping high-performing teams.The role will be office-based, Monday - Friday with a salary of 25,909 Per Year.Benefits and Package for Customer Service Advisor/Claims Handler:Salary: 25,909 Per AnnumHours: Monday - Friday, 38.5 Hours Per WeekContract: PermanentLocation: Weston Super MareGenerous HolidayProgression Opportunities Company pensionKey Responsibilities of Customer Service Advisor/Claims HandlerDeliver a smooth, customer-focused claims experience by guiding policyholders through the claims process from start to finish.Handle inbound and outbound calls, providing expert advice, answering questions, and resolving issues with a friendly, professional approach.Take ownership of each claim, ensuring fair treatment and timely resolutions, whether that involves arranging repairs, ordering parts, or settling claims.Maintain accurate, detailed records in our systems, supporting high-quality service and compliance.Collaborate with team members and support your colleagues to achieve departmental goals.Identify opportunities to improve processes, making our claims journey faster, easier, and more satisfying for customers.Key Skills and Experience of Customer Service Advisor/Claims HandlerOutstanding communication skills-confident, clear, and empat