Sales and Customer Service Advisor - Pudsey, Leeds - office based. Futures are partnering with an up and coming player in the FMCG sector, dedicated to providing high-quality and innovative products to consumers globally. They are a family run business with a real passion in their industry, achieving consistent YoY growth! Due to their online growth, they are looking for an Sales and Customer Service Advisor This is an exciting opportunity for someone who is passionate about the FMCG industry and eager progress their career. As a Sales and Customer Service Advisor, you will Handle phone enquiries, emails, Amazon messages, and trade-customer needs efficiently, resolving issues and closing tickets as required. Process carrier returns promptly by handling returned items and returning good products to warehouse stock. Accurately input orders from the Trade Account Executive, assist with trade sales and admin tasks and maintain effective communication with trade customers. Monitor and respond to Amazon, eBay, and Trustpilot reviews by addressing feedback. What will you need? Previous experience in customer service within an eCommerce environment Familiarity with e-commerce platforms such as Amazon, eBay, Trustpilot Experience with customer service tools such as Replyco Good computer skills and knowledge of Microsoft Office What''s in it for you? Opportunity to work very closely and learn from Senior team members. Chance to gain good experience in the FMCG environment. Extras