Loom Talent are delighted to be working exclusively on the recruitment of a Head of Operations for a luxury Homewear business based in South West London. As Head of Operations, you will take ownership for the end-to-end operational activities, leading the warehouse and delivery teams, overseeing logistics, and ensuring that the showroom and customer experience standards remain exceptional. This is a hands-on leadership role that balances strategic oversight with day-to-day execution and plays a critical part in scaling the operational capabilities as the business grows. You''ll work closely with global teams to align processes, improve efficiency, and support the mission to deliver quality and care at every stage. Provide strong, hands-on leadership and coaching to the London Operations teamLead all day-to-day UK operations across warehousing, fulfilment, showroom logistics, and last-mile deliverySchedule, manage, and optimise white glove home deliveries across the UKOversee warehouse inventory accuracy, including physical stock movements, cycle counts, and storage locationsManage all inbound shipments, international receiving, and outbound order fulfilmentLiaise with the Production team to monitor delivery timelines and manage inbound inventory planningOversee product quality checks upon arrival and flag any supplier or freight-related issuesOwn and evolve SOPs, safety procedures, and compliance with UK regulations across the warehouse and showroomImplement and track KPIs to