Head of Guest Experience (Head of Reservations) - City of LondonOur Guest Experience Centre provide exceptional service to guests and members, driving bookings and revenue in all areas of The Ned. As the leader of a key team providing support to all operational departments, the Head of Guest Experience is a pivotal role that keeps things running smoothly and influences amazing guest experiences from pre-arrival to post-departure.Do you want to join one of the best places to work in hospitality?What''s the role?Head of Guest Experience (Head of Reservations)Who we are The Ned and Ned''s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned''s Club - a private members'' space, gym and rooftop - alongside a public spa, ten restaurants and bars and 250 hotel bedrooms.Reporting into the Hotel Director and as the leader of our Guest Experience Centre you will: Lead the Guest Experience Centre team to be the primary point of contact and booking centre overseeing all communication between The Ned and guests/members; from pre-arrival, to post departure, and everything in betweenOversee all reservation processes for Rooms, FandB, Spa and Member Events, converting enquiries into bookingsWork closely with senior Hotel, FandB, Spa and membership Teams in reviewing set ups and performance.