An exciting opportunity has arisen for a Customer Service Advisor to join a growing team in London. This role is ideal for someone passionate about delivering excellent customer service and playing a key role in establishing and shaping the customer service function. You will be at the heart of customer interactions, ensuring every customer receives prompt, knowledgeable, and considerate support throughout their journey. The company offers a collaborative and supportive environment with excellent opportunities for development and progression.What you''ll do:Act as the first point of contact for customer enquiries via phone, email, and online channelsSupport customers with orders, deliveries, returns, and product queriesResolve customer issues and complaints efficiently and professionallyProcess orders, amendments, and returns accurately using internal systemsWork closely with sales, logistics, and production teams to ensure smooth customer experiencesMaintain accurate customer records and update CRM systemsMonitor shared inboxes and respond within agreed time framesSupport the wider team with administrative tasks as neededBuild strong customer relationships and deliver a positive brand experienceWhat you''ll bring:Previous customer service or customer support experienceIdeally experience within the shutters, blinds, or interiors industryStrong written and verbal communication skillsExcellent organisation and attention to detailProactive and solutions-focused approachConfident