The role of Operations Manager in the insurance sector is focused on overseeing and improving processes within the insurance and financial services industry. This position requires a skilled professional to ensure operational efficiency and compliance with relevant regulations.Client DetailsThe employer is a medium-sized organisation within reinsurance, operating in the wider financial services industry. They are committed to delivering exceptional services and maintaining high standards of operational excellence.DescriptionSupport the implementation of strategic initiatives within the organisation.The Operations Manager is responsible for the day-to-day operation of the processes including onboarding new participants to the scheme, Audit of Participant''s processes, Bordereau Management, Analysis and Management of Underwriting and Claims data as well as management of Participant queries via our Service Desk. Principal Responsibilities Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met. Ensure accurate and complete processing of Underwriting and Claims bordereaux. Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants. Manage Operations Assistants, providing support and encouraging empowerment and growth. Support Operations Assistants in resolving