Service Desk & Administrative Coordinator

Pertemps Aylesbury is currently recruiting for a Service Desk Coordinator to join our client based in Aylesbury.

Service Desk Coordination:

• Act as the first point of contact for clients, logging service requests and scheduling engineers.
• Scheduled/planned maintenance and emergency callouts as required
• Manage and monitor the Service Management System to ensure all jobs are correctly logged and updated as required
• Assign jobs to engineers, track progress, and ensure Service Level Agreements (SLAs) are met.
• Communicate job status updates to clients and follow up on completed work to ensure timely and accurate service.
• Order parts and liaise with suppliers for service-related requirements.

• Handle incoming calls, emails, and general correspondence.
• Maintain and update company records, files, and documentation to ensure accuracy and compliance with relevant regulations.
• Assist with preparing service reports, quotes, and invoices.
• Help organise team schedules, meetings, etc
• Ensure compliance with industry standards and assist with audit preparation.

• Previous experience in service desk, scheduling, admin roles and service sector
• Excellent organisational, multitasking, and time management skills
• Strong communication and customer service abilities
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook) and CRM
• Ability to work under pressure, reliable, and hardworking.