Description Our local government clients are recruiting a Resident Liaison Officer to provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value. Your key responsibilities will include: To provide information, advice, and assistance to tenants and leaseholders while major works are being carried out on their homes. Liaise with and set the standard for contractors and their RLOs (and, where appropriate, consultants) engaging with residents. Take an active role in developing, agreeing and managing the residents'' consultation plan for individual projects. Agree with contractors on the resident information packs, and format and content of updates to residents, including newsletters, using a variety of media outlets. Coordinate the temporary or permanent re-housing of residents, where necessary. Qualification Essential GCSE Grade (or equivalent) in English Language and Mathematics. BTEC level or demonstrable ability to operate at this level. Must have a driving licence and access to a car, as this is required for the role. Previous Resident Liaison Officer experience Essential Advanced Microsoft Office, Word, Excel, Outlook, Social Media and CRM. Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. Demonstrable knowledge of the Section 20 consultation processe