Location: Bristol, BS16Job Role: Customer Operations Coordinator (Production)Hours: Monday to Friday 9am-5pm (can be flexible)Hourly Salary: £28k - £32k per annumRole Type: Permanentgap personnel acting as an employment business are currently recruiting for a Customer Operations Coordinator for our manufacturing client based in Bristol, BS16. As a Customer Operations Coordinator you will join a team where you will become a key and valued member providing support by taking ownership, driving standards, improving processes, and helping push the department forward.The right person will be commercially aware, operationally minded, detail-focused, and confident managing customer communication in a fast-paced manufacturing and distribution environment.On daily basis, you will be required to: Manage customer orders from entry through to dispatchProvide clear, professional, and proactive customer communicationSend regular order updates and manage customer expectationsUse Microsoft Dynamics 365 Business Central dailyMonitor order progress, stock availability, and shipment statusResolve issues quickly and professionallySupport improvements in department structure, communication, and best practiceHelp drive accountability, organisation, and service standards across the teamMaintain accurate records and system dataSupport freight coordination and logistics awareness across UK and export shipmentsBe commercially aware of emerging technologies, including AI tools, and actively look for way