2nd Line IT Support Engineer 32,000 - 45,000 DOE Established MSP Career Progression Supportive Team EnvironmentLooking for a 2nd Line role where you''re more than just a ticket number?We''re partnering with a well-established Managed Service Provider that has built its reputation on providing exceptional service to clients while creating a genuinely supportive environment for its team.With low staff turnover and a people-first culture, this is an opportunity to join a business where your contributions are recognised, your development is encouraged, and your work has an impact.You''ll join a welcoming technical team, supporting a diverse client base across a broad range of technologies, giving you plenty of variety and exposure without the pressures often associated with larger service desk environments.The RoleAs an experienced MSP professional, you''ll act as a key escalation point for 1st Line Engineers, taking ownership of more complex technical issues while continuing to develop your infrastructure and project skills.You''ll be involved in:Managing and resolving 2nd Line support tickets and escalationsSupporting a varied client base across multiple industriesAssisting with new client onboardings and migrationsWorking closely with senior engineers on infrastructure projectsDelivering outstanding customer service and technical supportTechnical EnvironmentYou''ll gain exposure to technologies including:Microsoft 365Windows ServerActive DirectoryVirtualisation (VMware / ..... full job details .....