Service Desk Analyst - Join a Dynamic, Inclusive Tech Team!Location: Stevenage Full-Time Support Level: Band 1/2 Are you passionate about delivering exceptional technical support and customer service? Do you thrive in a collaborative, fast-paced environment where innovation and engagement are at the heart of everything you do? If so, my client wants to hear from you! About the RoleAs a Service Desk Analyst, you''ll be a key player in a high-performing Service Desk team, supporting a wide range of clients and software configurations. You''ll handle 2nd line support tickets, provide training and ensure every customer interaction is a positive one. This is your chance to make a real impact in a company that values versatility, innovation, brilliance and engagement. What You''ll Be DoingDelivering first-class technical and functional support to users of a SaaS platform.Logging, researching, and resolving customer support requests.Collaborating with development and design teams to resolve issues.Providing training to new and existing clients, both remotely and on-site.Creating and updating internal and external documentation.Supporting new customer website implementations.Ensuring timely responses in line with SLAs and escalating when needed.Conducting QA and testing of new features before release. What You''ll BringExperience in a technical support roleStrong problem-solving and communication skills.Ability to explain complex technical issues to non-technical users.A proactive, d