Technical Support Team LeaderAnnual Salary: £45,000 - £50,000, dependent on experienceLocation: Hybrid - New Milton (4 days in office, 1 day work from home)Job Type: Full-timeHours: 35 hours per week, Monday to Friday, 9am - 5pmWe are seeking a dynamic Technical Support Team Leader to drive service quality, streamline support operations, and champion a customer-first mindset. In this pivotal role, you will shape and enforce service standards, collaborate across teams, and lead continuous improvement efforts - all while ensuring complex issues are resolved and SLAs are met. If you''re passionate about delivering top-tier support and inspiring high-performing teams, we want to hear from you!Day-to-day of the role:Team Leadership: Lead and mentor the support team, manage incoming requests, enforce SLAs, and foster a culture of continuous improvement.Incident andamp; Problem Management: Oversee resolution processes, escalate complex issues, maintain documentation, and implement escalation procedures.Service Delivery: Ensure SLAs and KPIs are met, apply best practices, analyse support trends, and uphold IT and security policies.Stakeholder Engagement: Communicate effectively across teams, provide regular updates, and ensure business needs are met.Required Skills andamp; Qualifications:Minimum of four years in technical support and three years in a leadership role.Strong background in incident and problem management, service delivery, and performance metrics such as SLAs and KPIs.E