We''re recruiting an experienced and detail-oriented Leasehold and Service Charge Officer. This is an excellent opportunity for a motivated professional to play a key role in ensuring accurate service charge management, transparent leasehold communication, and robust income recovery. You''ll be responsible for the full end-to-end process - from budget setting and billing to reconciliation and statutory consultation - helping deliver a high-quality, compliant, and customer-focused leasehold service. The Role Accurately calculate, validate, and issue service charges and major works invoices in line with legislation and policy requirements. Lead on the annual service charge budget-setting process, working collaboratively with finance, operations, and property teams. Maintain accurate leasehold and service charge accounts, ensuring strong audit trails and full financial compliance. Prepare and issue statutory Section 20 consultation notices under the Landlord and Tenant Act 1985. Reconcile service charge and leasehold accounts across housing and finance systems, ensuring all adjustments are recorded accurately. Provide clear, professional advice and guidance to leaseholders, residents, and colleagues on all aspects of service charges and leasehold management. Review and monitor expenditure against budgets, producing reports and analysis to support financial transparency and decision-making. Support income recovery by liaising with finance and debt recovery teams to addre