Network Support Engineer London Hybrid (2 days onsite) Competitive salaryWe re working with one of the leading global media network providers. Their high-performance infrastructure underpins collaboration for major film studios and production houses worldwide. They re now looking for a Network Support Engineer to join their London team and deliver first-class technical support across both networking and bespoke media platforms.The Responsibilities of the Network Support Engineer Provide hands-on support across customer networks, switches, routers, and firewalls.Diagnose and resolve complex connectivity and platform issues, driving root-cause fixes.Install, configure, and maintain equipment both in the core network and at customer sites.Take full ownership of support cases, escalating only with full context.Work closely with engineering and operations on escalations and provisioning projects.Contribute to knowledge base, documentation, and peer reviews.Join the on-call rota (1 week in 8), delivering out-of-hours remote support. Key Requirements of the Network Support Engineer 2 years experience in a technical support, NOC, or network engineering role.Strong networking fundamentals (TCP/IP, VLANs, routing protocols, MPLS).Experience with switches, routers, and firewalls from vendors such as Fortinet, Arista, Palo Alto, Cisco, Juniper, or Checkpoint.Exposure to firewall configuration and VPN setup.Basic Linux/Unix administration; scripting (Python) desirable.Relevant technical d