Location: Northampton, NN1 Salary: 30,000 - 42,000 Working Hours: Monday- Friday Job Code: MJ2085 Operations Manager We are seeking a highly motivated Operations Manager to oversee operations for 15-20 sites located throughout the home counties. While the role is based out of the Hatfield office, a significant part of your time will be spent on-site, acting as a crucial link between operations teams and clients. The primary objective of this role is to support and mentor teams to deliver a consistent, high-quality service. Your success will be directly measured by your ability to foster strong client relationships and ensure business retention. Key Responsibilities: Provide hands-on management and support to operational teams, both on-site and through administrative duties. Conduct timely, face-to-face quality audits with clients to ensure satisfaction and maintain strong relationships. Monitor contract budgets, identifying and rectifying any overspending or inaccuracies. Serve as the main point of contact between operations teams and the office, ensuring a clear line of communication and completing KPI reports for key clients. Proactively manage customer complaints and site issues to find effective resolutions and prevent contract terminations. Oversee all site compliance and safety certifications. Manage HR cases to mitigate legal risks and protect the brand''s reputation. Assist the sales team with presentations and site visits and handle strategic planning for new c