We have a great opportunity for an Export Customer Operations Agent to work for a medium size freight forwarder. Experienced Air or Road or both Exports Operator with excellent Customer service skills, Strong written and verbal communication skills, Good Start to Finish Air Export experience required for the role. Willingness to learn and adapt. Main Responsibilities: Domestic and International freight forwarder for the transport of time-Critical, temperature sensitive biological and pharmaceutical shipments. To prepare and present quotes for Air consignments. To provide Customer Service Excellence for both verbal and written communications. Complete assigned tasks within agreed timeframes. Complete bookings and sales according to both Customer and client timescales. To ensure data and security integrity of both Customer and client information is always controlled. Co-ordinate with other offices and Groups. Co-ordinate transport with both UK and Overseas approved strategic service partners. To provide guidance on appropriate paperwork for customs clearance. Prepare and co-ordinate all forms of freight documentation including airway bills, Shipping Certificates, Health Certificates, Import and Export Licenses, Customs Entry Documentation and any other supporting shipping documentation. Prepare and complete Customs Control submissions for Imports and Exports. To work with all types of cargo and all necessary associated tasks. To use company vehicles on occasion to