This opportunity combines hands-on technical support with customer engagement in a growing Managed Service Provider (MSP) environment who are looking to further expand their team. You''ll work as part of an established technical team, supporting a diverse client base and helping to resolve a wide range of IT issues across modern business environments. This position holds great potential for progression, in terms of learning new skills and company growth - along with a comfortable range of benefits. What You''ll Do Act as the first point of contact for client IT support requests via phone, email and helpdesk systems. Manage and prioritise support tickets, ensuring issues are resolved efficiently and professionally. Deliver 1st and 2nd Line technical support across multiple client environments. Troubleshoot hardware, software, Microsoft 365 and Windows-related issues. Support and administer Microsoft 365 environments, including user accounts and licensing. Diagnose and resolve networking, broadband and connectivity issues. Provide support for VoIP and telephony platforms. Assist with Windows Server administration and maintenance tasks. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Maintain clear documentation and contribute to improving support processes and service delivery. Experience and Capabilities At least 2 years'' experience in an IT Support, Service Desk or Helpdesk role. Previous MSP experience is highly ..... full job details .....