Overview

IT Service Design Lead CR3 12 Month Secondment Remote - 1 day a month in the Manchester OfficeThe role: As an IT Service Design lead, you''ll get involved in designing how services are structured, integrated and introduced across systems, designing the ecosystem that supports our services. You will play a key role in shaping how services are structured and delivered, including diagramming services, the people who supports them and any third party involvement or dependencies. This role focuses on Service Architecture Design, ensuring that service journeys, support models, processes and technology layers all work together to enable a smooth, sustainable service delivery. You will work with a Senior Service Design Lead, Service managers and programme directors to develop design concepts, support on setting the direction and quality assurance of Service Design delivery across multiple teams.Responsibilities

Design and Model ServicesCreate and maintain service blueprints, operating models, and architecture diagrams to represent current and future states of services.Drive Agile and Lean Practices: Influence, coach, and support teams to adopt the right Agile and Lean approaches, adapting methods as projects evolve.Service Transition and Alignment: Ensure service designs and transition plans align with business needs, enabling smooth introduction of new or changed services into live operations.Stakeholder Engagement: Work with and challenge senior stakeholders, manage expectations, and facilitate discussions on high-risk or complex issues.Strategic Contribution: Support the Senior Design Lead in implementing organisation-wide strategies, balancing business needs with user insights and long-term service improvements.Collaboration and Continuous Improvement: Foster effective team dynamics, resolve conflicts, and recommend sustainable changes to organisational structures and processes.Technical Capabilities: Familiarity with diagramming software (e.g. Visio); Understanding of ITIL frameworks; Familiarity with applications of Agile and Lean methodologies.Knowledge, Skills and Experience Required

Ability to identify system dependencies in end-to-end service delivery and operational workflow, including bottlenecks and impact across touchpointsUnderstanding of ITIL frameworksAbility to map services across layers, front-stage (customer-facing), backstage (supporting processes) and systemsFamiliarity with Agile project management tooling - Jira/ConfluencePrince 2 or Project Management knowledge is beneficialExperience on supporting multiple high profile work streams successfullyWe can only consider candidates with the right to work in the UK at this time. Our Bank is passionate and committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. At the beginning of the year, The Co-operative Bank officially became part of the Coventry Building Society Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk. As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.Notes

Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 11.2 as of 14 January 2025.We can only consider candidates with the right to work in the UK at this time.

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