We are recruiting a dynamic Service Manager to lead the Service Department at a busy Essex branch. This is an exciting opportunity for a driven, customer-focused professional who combines strong technical understanding with proven leadership capability. As Service Manager, you will take full responsibility for the day-to-day running of a busy Service Department covering machinery repairs. You''ll act as the vital link between management, customers, and technicians, ensuring communication is clear, service standards remain high, and the department operates efficiently and profitably. This is a leadership role where your ability to organise, motivate and inspire your team will directly impact customer satisfaction and business performance. Key Responsibilities: Oversee the daily operation of the Service Department to ensure efficient workflowLead, mentor and supervise a team of service techniciansPlan and allocate work to maximise productivity and turnaround timesBuild and maintain strong, long-term customer relationshipsProfessionally manage enquiries, issues and complaintsMonitor departmental performance, including profit and loss reportingEnsure all work meets company procedures and manufacturer guidelinesHandle staff matters confidently, fairly and in line with company policiesMaintain accurate service records and administrative processes The ideal applicant will possess: Strong knowledge of agricultural and/or horticultural machinery (highly advantageous)Previous supervi