Do you want to join a team of outstanding and dedicated individuals within one of the most dynamic and forward-thinking companies in the security and lone worker industry. If so, due to growth we are looking for a suitable candidate to join our existing team? Reliance High-Tech is the UK''s largest independent integrator of security solutions. It is trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise. Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business. The team at Reliance High-Tech draw on their considerable IT expertise and sector experience to serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk and Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer and Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates.