Senior Service Designer - Contract Rate: £350-£400 per day, outside IR35 Engagement: Contract Clearance: BPSS Location: Remote About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering impactful and innovative technology solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver high-quality, scalable solutions that truly matter. About the role We are looking for a contract Senior Service Designer to design end-to-end public services that work for users and for the organisations that run them. You will look beyond screens to the whole service, including offline steps, operations and policy. Key responsibilities Map end-to-end services and user journeys, across digital and non-digital channels. Create service blueprints showing the front stage and back stage of a service. Work with user researchers to understand user needs and pain points. Run workshops with policy, operational and technical stakeholders to design better services. Identify opportunities to simplify services and remove unnecessary steps. Prototype and test service concepts, and iterate based on evidence. Make sure services meet the ..... full job details .....