Are you ready to lead a dedicated team to deliver reliable and secure IT operations that make a real difference?We have a brand-new opportunity for an IT Operations Manager to lead the day-to-day delivery of our IT systems and infrastructure at the Motor Neurone Disease (MND) Association.This is an exciting time to join us as we transform and modernise our Digital, Data and IT services, building the skills, tools and ways of working that will help us achieve our ambitious new strategy. You will play a key role in shaping how our technology supports staff, volunteers and the wider community. Managing the IT Operations team, working closely with colleagues across the organisation, and partnering with trusted third-party suppliers to deliver excellent, secure, and future-ready technology systems and services.Key Responsibilities:Lead and manage day-to-day IT operational services including infrastructure, security, service management, technical support, and technology learning.Ensure systems and services remain secure, available, and high performing.Oversee incident, problem, change, and request management processes to deliver timely resolution of technical issues.Manage and develop a team of IT professionals, encouraging high-performance, collaboration and continuous improvement.Monitor and manage third-party suppliers and service providers to ensure quality and value.Maintain IT operational policies, processes, and documentation in line with best practice and compliance needs.I