Passive Fire Administrator / Account Manager

Location: Winsford
Salary: £25,000–£30,000 per annum, depending on experience
Working Hours: 8:00am–5:00pm
Employment Type: Permanent, Full-time

We are seeking an organised, proactive and professional Passive Fire Administrator / Account Manager to join a busy head office, providing administrative support to the Passive Fire Division while helping to maintain strong relationships with existing clients.

This varied role combines general office administration, passive fire project support, documentation management and client account management.

The successful candidate will be confident communicating with clients, coordinating project documentation and managing multiple responsibilities to ensure the smooth running of day-to-day operations.

Previous experience in administration is essential, with experience in construction, passive fire protection or account management highly desirable.

Key Responsibilities

General Office Administration

• Answer incoming calls, handle enquiries and direct them to the appropriate team members.

• Monitor website enquiries and ensure requests are passed to the relevant departments.

• Complete Pre-Qualification Questionnaires (PQQs), gathering supporting information where required.

• Maintain accurate records, update documentation and provide general administrative support.

• Assist with day-to-day office coordination to ensure efficient business operations.

Passive Fire Division Support

• Coordinate and maintain Risk Assessments and Method Statements (RAMS), ensuring documentation is prepared when required.

• Compile and organise Operation and Maintenance (O&M) manuals.

• Prepare and raise IFC certificates using information provided by the project team.

• Order materials for passive fire projects and liaise with suppliers regarding deliveries.

• Complete PQQ documentation relating to passive fire projects.

• Maintain accurate project records and ensure all documentation is organised and up to date.

Account Management & Client Support

• Support the day-to-day management of existing client accounts.

• Act as a point of contact for clients, responding to enquiries and providing updates where appropriate.

• Build and maintain positive client relationships through professional communication and excellent customer service.

• Coordinate client documentation, compliance information and general account administration.

• Liaise with internal teams to ensure client requirements are communicated and actioned promptly.

• Monitor outstanding enquiries and follow up to ensure requests are resolved efficiently.

Skills & Experience

• Previous experience in an administrative role is essential.

• Experience within passive fire protection or the wider construction industry would be highly desirable.

• Previous account management or client relationship management experience would be advantageous.

• Excellent organisational skills and strong attention to detail.

• Confident telephone manner and professional written communication skills.

• Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.

• Ability to prioritise workloads and manage multiple responsibilities effectively.

• Confidence communicating with clients, suppliers and internal project teams.

• A proactive, adaptable approach with a willingness to learn industry-specific processes and documentation.

The Ideal Candidate

The ideal candidate will be organised, personable and confident managing a varied workload, with the ability to balance administration, project coordination and client communication.

Someone with previous construction or passive fire administration experience, alongside a background in account management or customer relationships, would be particularly well suited to this position.

This is an excellent opportunity for an experienced administrator looking to develop their skills within a varied role offering exposure to both project support and client account management.

To apply, please submit your CV for consideration.