Are you an experienced IT Support Engineer looking for a varied role where no two days are the same? We''re working with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You''ll join a collaborative and growing team providing both remote and onsite technical support to customers, ensuring systems run smoothly and efficiently. Key Responsibilities for IT Support Engineer Deliver remote technical support to customers via the IT helpdesk Visit client sites to resolve IT service requests and provide hands-on support Log, track, and manage all actions through the helpdesk system Prioritise and manage your workload to deliver the best possible customer service Proactively monitor systems, manage faults, and ensure maximum uptime Support core IT processes including starter/leaver setup, asset tracking, and service provisioning IT Support Engineer Required Skills and Experience Minimum 3 years'' experience in a hands-on IT support role Full UK driving licence and access to a vehicle Strong communication and customer service skills (both written and verbal) Excellent attention to detail and problem-solving ability Able to work well under pressure, both independently and as part of a team Genuine enthusiasm for IT and technology Desirable Experience 2nd Line IT support background, ideally within an SME or MSP environment Networking knowledge - WAN/LAN/WLAN, routing, NAT, network diagnostics