The Company The Cattle Information Service (CIS) is one of the UK''s leading providers of milk recording and herd management services, operating from our privately owned laboratory based in Telford, Shropshire. Due to a forthcoming retirement, we are recruiting a permanent Head of Field Services to manage, maintain and enhance the CIS Field Services Management Team and operations. Ensuring that we continue to excel in data quality, data security, and meet all regulatory standards. Department: CIS Location: Home based with extensive UK travel Reports to: CEO KEY RESPONSIBILITIES Leadership Be an active member of the Holstein UK Group Management Team, including supporting the progress of the Digital Transformation Project and any other initiatives as required. Oversee CIS Field Services operations, including management of performance and identifying training needs. Ensure ICAR Guidelines are regularly reviewed to ensure CIS is compliant. Identify new markets and opportunities both within and outside the current industry focus. Identify, assess, and inform the CEO of internal and external issues that affect the organisation. Represent the organisation at national and international events as required. Host meetings and coordinate webinars to promote CIS services and add to the CIS YouTube channel and social media. Conduct regular team meetings and annual staff appraisals. Review and update CIS documentation. Support Field staff in dealing with escalated issues. Ope