Job Title: 2nd Line IT Support EngineerLocation: TamworthSalary: £38,000 - £42,000We are seeking an experienced 2nd Line IT Support Engineer to provide advanced technical support across a fast-paced business environment. This role acts as an escalation point for 1st line support, taking ownership of complex incidents and ensuring issues are resolved efficiently with minimal disruption. You will play a key role in diagnosing root causes, resolving recurring problems, and supporting core infrastructure and business systems. Collaboration with the wider IT team is essential to maintain high service levels and continuously improve support operations. Key ResponsibilitiesAct as the escalation point for 1st line support, managing complex or unresolved issues through to resolutionPerform advanced troubleshooting across desktop, server, network, and cloud environmentsIdentify root causes of recurring issues and implement long-term fixesAdminister and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and IntuneManage identity and access across Active Directory and Entra ID (Azure AD)Support Conditional Access, MFA, security policies, and endpoint managementManage devices via Intune, including enrolment, compliance, and deploymentTroubleshoot networking issues (DNS, DHCP, VPN, and connectivity)Support Windows Server environments, file services, and basic virtualisationCollaborate with 3rd line engineers on escalations, projects, and infrastructure improvemen