Personal Assistant Injured people come to us when they need more than paperwork. They need lawyers who can stay on the case. This role protects that time. You will run the day around a senior fee earner so hearings, client calls and settlement work happen on purpose, not by scramble. Done well, your judgement is felt in every file that moves and every client who is not left waiting. Performance Objectives Keep the diary conflict-free so hearings, medical appointments and client calls are confirmed, briefed and attended on time. Clear inbound email and calls each day, resolving what you can and escalating only decisions that need a lawyer. Issue accurate correspondence and meeting packs so external contacts meet our client-care standard first time. Close actions from meetings within the agreed date, chasing owners until the task is done or formally reassigned. Maintain confidential files so medical, financial and case material is filed correctly and retrievable without delay. Route work once across secretarial, costs, compliance and operations, cutting repeat chases. Improve one repeat admin process each quarter, with a visible drop in errors or turnaround time. Environment and Resources You will report to a senior fee earner and work with secretarial, operations, compliance and training colleagues. You will use our case management system, Microsoft 365 and the firm learning platform. Travel, couriers and reasonable ad-hoc spend sit within agreed limits. Training plans and ..... full job details .....